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Full details sent, reply within four hours.

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Australian Support Line

A voice in about two minutes, AEST.

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Calling From Australia

Australia Support Essentials

Settle the local number, the clock you are calling on and where a dispute can go.

Item
Detail
Australian number
+61 2 4951 6215
Support clock
AEST
Languages
English, German, French, Spanish
Regulator
Malta Gaming Authority, MGA/B2C/350/2011
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Reaching Out Today
1

Your registered email address

2

Any payment reference or receipt

3

Photos of verification documents

4

The game name and time played

5

Short note of what went wrong

Six Direct Addresses

Your Question Has One Address

Send each request to the inbox that owns it, and nothing sits in a general pile waiting to be forwarded.

Department
E-mail
General help and login
Document checks
Deposits and withdrawals
Complaints
Privacy requests
Business and partnerships
Know Who You Deal With

Company Behind The Casino

By the end you will know the company, its address and the regulator standing behind it.

Item
Detail
Legal Name
Playfashiontv Casino Ltd.
Company Number
C-96069 (Malta)
Registered Address
Spinola Road, Msida
Regulator
Malta Gaming Authority
License Number
MGA/B2C/350/2011
Support Email
Answers At Any Hour

When Will Someone Actually Answer?

Use it when you are deciding between chat, mail or a phone call right now.

Channel
Detail
Chat Hours
Available around the clock
Chat First Reply
One minute
Email Address
Email Reply
Four hours
Phone Number
+61 2 4951 6215
Phone Hold
Two minutes
All Times Shown
AEST
Question Shortcut

Check These Answers Before You Reach Out

MGA Licensed Operator Dual-Audited Fair Play 14-Minute Withdrawals
01Do I need to speak English to get support?+
Write or call in English, German, French or Spanish and a trained agent replies in that language. Conversations stay in one language from start to finish, so nothing gets lost in a handover. Request the language you are most comfortable with when you first reach out.
02What happens when I ask for my personal data?+
Send the request to [email protected] and the team confirms your identity before acting. Copies are usually released within a month, and deletion is carried out unless records must be held for licensing reasons. You receive a written outcome either way.
03When should I escalate if nobody solves it?+
Give the agent the chance to resolve it first, then ask for the matter to be logged as a complaint with [email protected]. Allow fourteen days for a decision before taking it further. The Malta Gaming Authority is the regulator to approach if the outcome still disappoints.
04Do I need to call during office hours only?+
Support stays open every hour of every day, covering nights, weekends and public holidays in Australia. Only online chat, e-mail and the local phone line are offered, so you pick whichever suits the hour. Response targets stay the same regardless of when you write.
05What if I cannot remember which e-mail I registered?+
Quote the e-mail address on the account, your full name and your date of birth, and the agent can match the record. A recent payment reference speeds things up when the address is uncertain. Nobody at Playfashiontv Casino will ever ask you for your password.
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Better A Question Now Than A Problem Later

Open live chat for the shortest wait, since most questions get their first reply within a minute.

Step Inside
Complaint Route
1

Before You Escalate

Write to [email protected] with the dates, amounts and any chat reference. Keep your password out of the message, as support will never ask for it.

2

What Reference Do I Get?

Ask for a case reference in the reply and keep it beside the original email. Most cases close inside four hours, and the reference makes any later step simpler.

3

Escalate To The Regulator

If the reply still leaves you unsatisfied, take the case to the Malta Gaming Authority, the regulator holding license MGA/B2C/350/2011, and quote the reference.